Shipping policy

Shipping Policy

Order Processing & Dispatch

Orders placed before 2:00pm (ACDT/AEST) on business days are dispatched the same day.

Orders placed after 2:00pm, on weekends, or on public holidays will be dispatched on the next business day.

Dispatch refers to the order leaving our facility. It does not guarantee same-day delivery.

Shipping Locations

We currently ship within Australia only.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.
All applicable shipping charges are shown before you complete your purchase.

Delivery Times

Delivery timeframes vary by location and carrier and are estimates only.

We are not responsible for delays caused by:

  • shipping carriers

  • weather conditions

  • peak periods

  • events outside our control

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or failed delivery due to incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Delayed Parcels

If your order appears lost or significantly delayed, contact us at support@whey.com.au and we’ll assist where possible.

Once an order has been dispatched, delivery timing is the responsibility of the carrier.

Contact

For shipping questions, contact:
support@whey.com.au